It's one of the questions we receive most often: does the driver wait if my flight is delayed? The short answer is yes, as long as the transfer is properly booked. The long answer depends on how the pickup is managed, which is why it's worth knowing the details before you travel.
Flight tracking: the key to everything
For a serious private transfer, the driver is not guided by the time you indicated in the booking, but by the flight number. With it, they check in real-time whether the plane is early, on time, or delayed, and the pickup is adjusted automatically.
That's why it's essential that, when booking, you enter the complete flight number (for example, the airline code followed by the digits) and the arrival airport. Incorrect data can prevent tracking.
How long the driver waits
The waiting time is counted from the actual landing, not from the scheduled time. A courtesy margin is usually included for you to disembark, clear customs, and collect your luggage. In large airports, such as Gran Canaria or Tenerife South, this process can take between 30 and 60 minutes.
| Situation | What happens with the pickup |
|---|---|
| Flight lands late | The driver adjusts the time automatically |
| Flight lands early | The driver arrives earlier and waits at arrivals |
| Several hours delay | It is advisable to notify the provider to confirm |
| Flight cancelled or diverted | You must communicate the new flight booking |
When to notify the provider
Even if tracking works, there are cases where you should contact the transfer service:
- If you change flights or the airline substitutes another.
- If the flight is cancelled or diverted to another airport.
- If the delay exceeds several hours and you want to confirm that everything is still on track.
- If you are traveling with more luggage or people than expected.
What is the difference with a taxi or a shared service
A taxi at the stand has no problem with delays, but you depend on the queue and availability. In a shared service, however, the vehicle usually departs at a fixed time and may not wait for you. The private transfer combines the best of both: you have a reserved vehicle and a driver who adapts to your actual arrival.
Book with peace of mind
With Million Routes, you indicate your flight when booking and the driver waits for you at arrivals with a sign with your name, regardless of whether the plane lands earlier or later than expected. In addition, the fixed price avoids surprises due to waiting time.
Frequently asked questions about driver waiting
Is there an extra charge if my flight is delayed?
In a transfer with flight tracking, a normal delay usually does not imply an additional cost. Always review the specific conditions of your booking.
What if my flight arrives early?
The driver will also see it and arrive earlier. If you exit quickly, you can contact them from the terminal.
What do I do if I can't find my driver?
Check your confirmation message, which includes the meeting point and contact phone number, and call the provider directly.
Do I always have to provide the flight number?
Yes, it is highly recommended. Without this information, the driver can only rely on the booking time and will not be able to adapt to a delay.
