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CHOOSE YOUR WAY OF TOURING AROUND WITH US

Why choose Millionroutes

Why Us?

We are flexible
Change your plans with no fuss. Cancel your booking up to 25 h before your departure date.

Safe Driving
We have children’s seats and boosters, as well as a team of screened professional drivers.

We Love Sports
That’s why we help you to transport all the sports gear you need.

FAQ

Answers for All Your Questions

You can also send us a contact fom.

Where will you be waiting for me and how will I find you?
For transfers from the airport, we will wait for you with a placard with your name on it in the arrivals terminal.

However, once you've made your booking you will receive information about how to find your chauffuer along with emergency contact numbers.

For transfers starting out from your hotel, we will be in the reception area unless you tell us otherwise when making your booking.

If your transfer is to a residential address, we will pick you up at whichever address you specify.


What happens if my flight gets delayed?
We track all flights and keep up to date in real time thanks to tools provided by Aena and other airlines.

As an additional measure, it's important that you continually update us as to the information the airline provides you with, by emailing us or via your emergency telephone contact number so that we can be doubly informed.


I can't find the place I want to go to
Try entering the exact street address or change the words in your search.

For example, a hotel can be located by its name (Ej. ClubHotel Riu Gran Canaria) or by its street address (Urb. Las Meloneras, Avenida del Mediterraneo, s/n,35100 Maspalomas).

If you can't find a place, you can enter a nearby one and then tell us the exact location you want in “additional information”.

It's very important that you tell us the most accurate location possible, using its name or street address. Names of cities or general destinations (Ej. Maspalomas, Playa del Inglés, Las Palmas de Gran Canaria…) will not be considered valid.

Which methods can I use for payment?
In the last step of the booking process, you will be able to choose between different methods of payment.

We currently accept credit and debit cards and PayPal (which charges a small commission).


What types of child seats are available?
We have "baby seats" front-facing type.

They are suitable for children weighing 9-18 kg (approx. 9 months to 4 years) and "booster seats", Suitable for children weighing 15-36 kg (approx. 4-11 years).

We will do everything possible to ensure that the transport operator provides the child seat or booster that you requested. However there could be occasions when the seat requested might not be available. In such cases, you will have the right to a full refund for the amount that was incurred by reserving the seat. If there are no seats available, children over the age of three must use a seat belt. Children under the age of three can travel without a retention system but only in the rear passenger seats of the vehicle.


I left something behind in the vehicle. How can I get it back?
Please contact our customer service team.

You must indicate your record locator that you received when you made the booking so that we can identify the vehicle you traveled in.

Bear in mind that we are not a local taxi company, therefore you will need to contact the taxi company directly regarding any item you may have lost during your journey. The taxi company will vary from one district to another.

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